Bed Tax – 4th cent passed, 5th cent tabled

I’ve been getting emails that are telling me that if we pass the bed tax increase then people will stop coming here because the rates will be too high and all the businesses will shut down and we’ll all go away, and I’ve been getting emails that say that if we don’t pass the bed tax increase then people won’t know about us and we’ll all just wither away and all the businesses will shut down – so, I don’t know what’s going to happen," said Jerry Girvin, Chairman of the Bay County Commission.

It’s just not the right time to be doing this, I don’t believe it is the right thing to do." – George Gainer, commissioner.

Girvin and Gainer were the two that opposed the bed tax increase this morning.  At the beginning, Girvin said he wasn’t sure how he was going to decide when it came time to vote.  Mike Thomas, sensing uncertainty in the air urged that they vote on the 4th cent and table the 5th so as to provide more time for other board members to learn more about the issues at hand.  The 4th cent only required a majority vote, whereas the 5th required a super majority or 4 of the 5 members.

When it came time to vote for the 4th cent, Dozier, Thomas and Nelson voted yes, while Girvin and Gainer voted no, passing the 4th cent.  They all agreed to table the 5th until next month’s meeting.

Commissioners, you did a very great thing today in passing the 4th cent.  We now have the money to broaden our marketing efforts and increase our feeder market potential.  We now will have the marketing dollars to draw new vistors to our area that previously had not known we were here.  That is important, very important.

However, there is still another very important decision to be made.  We need the 5th cent.  We have to improve our sporting and special events facilities.  We have good business that will leave us if we don’t improve.  There are thousands of athletes that are counting on the improvement of our area so that they can continue to come back here in the future.  There are hundreds of condo owners that rely on this business every year.  Pier Park and other shops and restaurants in Panama City Beach rely on this business to give then a shot in the arm during tournament season.

I don’t think you truly understand how big this business is or how important this particular issue is. I urge you and encourage you to do your homework before the next meeting so that you fully understand the issue at hand.  In the mean time, I’ll get with the TDC and Richard Sanders and try and get a clear picture and post it here on pcbdaily.

On another note, technology was in my favor today and I was doing updates via Twitter all morning during the meeting.  I say technology was in my favor, but actually, my phone did crash towards the end but came back up after only 20 minutes of suspense!  argh

Enjoy the tweets (note, I’m sorry if the formating seems rough and unprofessional below, but there are so many of them, I just don’t have the energy to dress it up, but I wanted you to see all the commentary):

Dozier supports it. The fourth will pass. Will the fifth….. Gervin?

5th cent tabled along with the development plan for 2009

Girven voted no on 4th. Three voted yes so it passed

Thomas for it, hopes it all passes

Thomas says that if we do nothing it will be the greatest mistake they’ve made.

Thomas asks to table the 5th cent until the feb meeting

Says the experts are telling us to do this- why don’t we listen

Mike thomas asked if there was a dr – he’s about to have a stroke

Dozier talking. Says people don’t care about a 2 cent tax

Girven not totally committed which way he’s going to come down.

Also said that if we keep the fee where it is, people won’t come down here and we’ll go broke

Said that if we raise the fee people will go elsewhere and we’ll go broke.

Chairman girven talking now. Has heard from a lot of people that were not happy

Nelson rebuts. We’ve got to get our name out there.

Gainer still opposed

Gainer talking. Keeps comparing to his car business. It just isn’t applicable. Give it up george!

Motion to pass the 4th. And … Discussion

Nelson says we need to listen to the tdc and that they know the issues

We need three of five for the 4th and four of five for the 5th

Says bed tax increase is from the tdc doing its job. That they have been making great progress

Says tdc is not perfect. There are collection issues that will be addressed

Commissioner nelson talking now

Closed public hearing

Says the businesses should pay for their own advertising

Ron shranger. Doesn’t oppose advertising but opposes the way we want to pauy for it

He is not for eliminating college break all together but taking ot out in phases

Mark canfora up. Infinity blu. Says this market is the number one area for growth

Phone crashed, back up now. Julie hilton, russ smith spoke

We spent the money on frank brown and it worked. We spend the money on more and it will work.

Owns a small business and said his business grew when he spent money on it. Supports the increase

Bill mcneil pres of bay co chamber. Supports the 2 cent increase.

Wishes we could move away from spring break quicker but glad we are moving away

Peter bruchae is up. Hates spring break and agrees that we have moved away from it.

Said if we had to go to 15 percent- anything to get our area more discovered.

Says we can’t go backwards. We’ve got the development, now we have to tell people about it.

Knows we exist. Many from back home would like it down here.

Ben kernun is talking. From northeast and says that very few people that he knows back home

We can only do it with more money

Leanne leonard from by the sea. Says we need to attract more visitors and. . .

Julie hilton is here, waiting to see her go up- she is not for the increase.

Said it would be a stimulus to our area.

Beth oltman beach chamber pres supports strongly the increase from a business owner position

14000 weddings in the panhandle- avg $25k per. We can frow that is people knew about us.

Says tdc is only promoting bringing spring breakers here. Not a very good argument- nor very educated

With increased marketing $$ we can brand our destination is a broader scope of markets

Joanne banks with diva productions up.

Joy wants lifeguards and no underage drinking and for this to be a family destination- totally agree

Joy carlisle- feels like the tdc is throwing money away

Opening up for public comment

Dan rowe back up- said this year is the first that we are actively promoting family spring break

No vote puts us in a position to fail, yes vote puts us in a position to succeed

Less than 2 percent have asked what the tax rate is. He has polled those calling his rental business.

Do we want to support growth or do we step aside and just see what happens.

Bill dozier left, bathroom?

He says that this is something that we should have done four years ago

If we don’t have the ability to gain more visitors then how can we fill all the new opportunity

Worried that we will have a bad rental year. We need more marketing dollars now.

Marty mcdaniel speaking now representing 2000 units in pcb

Mexico beach is taling now- they are hurting and need more money "work like hell and advertise"

They did it despite immense public scrutiny because there was a need.

Buddy is comparing the bed tax increase to the county’s building their new facilities.

Southern living full page ad is over $100,000. Holy cow.

Buddy wilkes speaking now.

Says needs 2 pennies. Has to drive people to pier park and the new 6000 rooms.

Mike bennett is talking now. He agrees with the increase but his dad doesn’t totally

Patronis says our neighbors have more money than we do. We are not competitive

Patronis is focusing attention on gainer

4th cent for marketing only.

Yonnie patronis is talking now. Urging the 5th cent for sports marketing.

Thomas… Said the auto industry (gainer) has gotten plenty

Mike thomas asked if there had been a bailout planned for the tourism industry

Has cut spring break funding eaxh year.

I highly doubt we’ll get the vote of george gainer. He very much disagrees with raising any tax

Just reported that they would like to see the entire funding for spring break to come from coop

Increase in marketing budget by more than double.

Increase is the same cost for someone staying a week as two value meals at zaxby’s

7 out of 10 housholds in the us are planning to travel in the next 6 months. But they will travel differently.

Why now? He says that we are at a severe disadvantage with lowest marketing budget . . .

Lowest budget in florida for destinations

Peter yesawich is presenting now.

We just took a break, the are calling everyone to order. My prediction. . .

My prediction is the the commission will approve the fourth cent not the fifth

Bay county commission meeting for the bed tax increase – Photo: http://bkite.com/03Tgz

Ok, meeting is flying by. Tdc tax rate is next on the agenda.

Looking around, it would seem that many have left-it doesn’t seem as packed as it did 30 minutes ago

Some seats still available, but pretty packed.

Tdc bed tax increase last on agenda. Going to be a long meeting.

Bring on the hike

In response too a letter to the News Herald editor on Sunday January 11th:

For years, the Bay County Tourist Development Council has discussed increasing the bed tax from 3 cents to 5 cents, and finally the motion was made and passed to do so.  The timing couldn’t be more perfect.  Now more than ever we need to be using every resource possible to increase awareness of our destination.  With increased inventory and overall traffic down, now more than ever we need to be sure that vacationers and tourists alike know that our little slice of paradise is here waiting for their arrival.  Thus, when the Bay County Commission meets January 20 to give final consideration to the issue, I urge a “YES” vote to increase the bed tax collection from 3 cents to 5 cents.

The idea of raising taxes during a recession is gut-wrenching for some, but for this specifically, there is no reason to puke – we’re only talking about 2 percent!  And, we’re not talking about 2% on hundreds of thousands of dollars, the average rate increase a visitor to our area would experience is around $20.  $20!  Opponents make this increase into a huge number that would serve catastrophic results to our area during an economically failing time.  This just isn’t true.

Look, I don’t like taxes being raised as much as the next guy, but we have a growing area and are on the cusp of being nationally and even internationally recognized as a world-class desination and we need to be sure that we are financially prepared to take full advantage of this.  Furthermore, our competition has higher overall revenue/visitor AND a higher bed tax, not to mention lifeguards (a whole ‘nother can of worms) putting them at a competitive advantage.  I’m not even mentioning the other destinations in other parts of the country that have a higher bed tax affording them great marketing and beautification capability.

The author in the letter states that we should promote that we are the lowest bed tax collector.  I can see the ad now: “Extra, Extra, read all about it!  Panama City Beach is offering $20 discount for every $1,000 spent – Vacation in Sunny Panama City Beach Florida and save an Andrew Jackson that won’t even take you to the Grande Movie Theatre anymore.”  Yea, real clever, that’ll work. (please note the sarcasm)

As a destination we have to look at this as a business decision.  This is not emotional.  We simply have to analyze the balance of risk versus reward.  If the reward is greater than the risk, we need to increase the bed tax – and in this case, the reward far outweighs the risk.  We stand to gain many more visitors to our area by increasing the bed tax, ergo increasing our ability to enhance our visibility to the vacation traveler than we stand to lose from an average increase of $20 per 1 week stay.  You always have to spend money to make money – anyone that is a business owner knows that.  I mean, this is a no-brainer.

Recently it was estimated that the new airport will bring approximately 500,000 new visitors to our area.  There are varying factors in making that estimation a reality.  One of those factors is ensuring that travelers in the cities that will have direct flights to PCB know about us.  Direct flights are great, but you have to MARKET to those visitors or they won’t even know the flights are available.  Marketing is expensive – very expensive, and we need to have a dominant presence in our new feeder markets.  People don’t realize how much an infusion of 500,000 NEW visitors to our area would change the dynamics of our local economy.  Everything here would pick up – restaurants would stay at capacity during peak seasons, there would be long lines at the movie theatre, you would have to search for a parking spot at your resort, etc.  And, yes, these are good things as it will mean our area is booming!  That’s right, I said it – booming.  And that’s just with the airport.

2008 was a pretty good year for events.  Panama City Beach has grown tremendously and is truly on the path to becoming a real destination resort town.  With Pier Park alone, we have been placed on a map that we’ve never before been on.  In addition, with the great events that we had last year and the promise of more to come this year, we will become a stronger destination each year in the future.  We need to upgrade our facilities.  We can’t keep doing the same thing year after year and expect the same results.  There was a quote in Rowland’s first issue of 850, which debuted last fall: “If you are doing the same thing this year you were doing 5 years ago, you’ll be out of business in 2 years.”

The quote said “out of business,” “not your business will be slow,” or “you won’t be doing that good,” but out of business.  We cannot go out of business in Panama City Beach.  Our whole local economy depends on it.  Sure it would be great to have some other industry here that supported us in addition to tourism, but there isn’t, and we need tourists to come to our area.  We need them!

I totally agree that a complete and total overhaul needs to be done on the current collection methods.  One person managing the collecitons and tracking down those who aren’t paying just isn’t enough.  I mean, just look at the IRS?  They employ like 700 billion people.  We need to have a team working on our local bed tax collection – funding cannot be an issue, it needs to be worked into the current operational budget – this is one area we can’t skimp on.  This is just another risk versus reward scenario.  The funds that we will be able to collect will more than pay for the increase in operational budget and we will have a more efficient system that is ready to handle future growth.

Furthermore, we need to enforce the tax collection with swift and strict consequences if you do not pay.  The criminal justice system uses deterents to persuade criminals to not commit crime – if you steal a car, you go to jail for X years.  So, if you don’t pay your bed tax, you are fined $1,000 for the first infraction, $2,500 for the second infraction, and $10,000 for the third infraction.  If you don’t pay your fine, a temporary injunction will be placed on your business license and you will not be allowed to operate.  If you are not a business, a lien is placed on your property.  Sounds severe?  You bet, but some people need the threat of consequence in order to obey the rules.  Sad isn’t it?

Another part of our area that is lacking and in need of improvement is our beach sporting facilities.  We have been counseled by Richard Sanders, our Director of Sports Marketing that as other destinations are spending millions in improving their sporting facilities they are becoming a more attractive tournament location for their events.  These events pump millions into our economy every season and if they go away, we will hurt.  If you don’t beleive me, just wait and see – this isn’t something we can overlook.  Not to mention that we were counseled by an independent third party that an increase in facilities and sports infrastructure was required to remain competitive and that if something wasn’t done immediately, we could be at risk of losing events now.

The author of the letter to the editor mentions that if the need was so great for increased sporting facilities then it would be a money-making opportunity for a private developer, therefore seemingly disqualifying this as a valid need. Now, this is just ignorant and plain untrue.  What the author fails to recognize is that the increase sporting facilities will not benefit one entity directly (a developer, etc.), but our destination as a whole, therefore it would NOT be a good money-making opportunity for a developer.  In fact, a developer wouldn’t touch this with a 20 foot pole – why would he?  Public sporting facilties should not be privatized if they effect a destination as a whole.

Commissioners, I urge you to consider the future of Bay County in your decision tomorrow morning. From one business owner to another, we need to make a good business decision and provide a vehicle to generate more money to grow our area.  We have an opportunity to give our area a shot in the arm that almost no other destination has at this time.  We can continue to grow, thrive and bring our children into an area that we are all proud of, an area that we grew through our good business decisions, an area that is alive because we chose for it to be, or we can watch it slowly wither away and die.  This is a long term decision and we need to think about our future.

At tomorrow’s meeting I urge you to vote yes for the increase in bed tax from 3 cents to 5 cents.

Panama City Beach Seafood, Music & Wine Festival Success

October’s Panama City Beach Seafood, Music & Wine Festival was in my opinion a huge success.  Now, some of my readers may think that I’m taking after many of the local media outlets in reporting things successful just because the TDC said it was, even though the numbers don’t support it.  *cough- Summer White Sale -cough*  But, I do believe it was a success because it was good for our area, and did something that was never before done with an event on Panama City Beach – provided good solid numbers that are irrefutable.

You see, some may scoff at the attendance of 9,526.  But I say, what do you have to compare it to?  Previous Indian Summer Music Festivals?  You mean the events where 30,000 attendees were estimated, but never substantiated?  You do know those numbers were pulled out of the air, don’t you.  What about the Thunder Beach numbers?  I was told by a reliable inside source that those numbers were also pulled out of the air.  60,000 attendees is VERY pie in the sky.  But of course, to their credit, how could they determine their rally attendance – they don’t charge for anything.  What has made it a success has also created limitations as to determining what it really is.

The single element that made the PCB Fest a success was that they came back to the table with real figures.  The end result is clear and concise.  Although the numbers aren’t what some had hoped, they are real none-the-less.

Jack Bishop said in the TDC meeting last week when he presented these numbers that they made some mistakes and learned a lot and to his credit, this is the first time he’s pulled anything like this off.  Of course, he had help, but still, I think this is the most promising event we have right now for our area.

I attended and talked to countless people – many of which came down from Alabama and Georgia just for this event.  In many instances the goal of this event, actually worked.  I know Lee Sullival was critical of this event, and you know I was in the beginning as well, but kudos to Jack, CJ, and their team for not only putting on a good show, but bringing back some solid numbers that are real and will help us build not only this event, but others in the future.

Please enjoy the stats below:

  • First festival in area to offer advance discount tickets online
  • First tickets sold online were to Troy, Missouri
  • Total attendance over the 3 days = 9526
  • Zip Codes of Pre Sale Tickets were 62% out of Bay County
  • Parking lot surveys taken during the evening hours of the festival reflect a 40% non Florida attendee!
  • The Largest supporting areas outside of Florida are Alabama & Georgia respectively
  • Percentage of all tickets sold were sold in advance online = 28.21%
  • Percentage of tickets sold that were 3-day = 15.3%
  • There were 17,566 unique visitors to the official festival website: http://www.panamacitybeachfest.com July-Oct 2008
  • In-Kind marketing partners provided an estimated $300,000+ in advertising of the event between July-Oct
  • Marketing efforts were focused on drive-to markets and included an emphasis on AL, GA, TN, MS, LA and Florida and included radio, television, outdoor, print, internet and over 2.25 million e-mail blasts between Sept 4-Oct 1
  • Local marketing included 9 radio stations, 4 television/cable outlets, 6 print media outlets, outdoor media, internet campaign
  • The organizers of the festival will be forming an advisory committee made up of hoteliers, food vendors, retail vendors, volunteers and others

Customer Service in the Service Industry Stinks!

We all need them. Plumbers, painters, carpenters and housecleaners. A home needs constant attention and most homeowners don’t have the time or skills necessary to complete every project. So we hire someone else to do it for us.

The biggest complaint that people have with these types of businesses concerns customer service. They don’t return phone calls. They’re late for appointments. They don’t correct mistakes. And some of them decide to not even show up at all. How can an industry that is entirely dependent on customer satisfaction be so bad at it?

Because there’s a lot of great carpenters out there – but not a lot of great managers. A domestic service business is born everyday. John loves to fix things. He’s so good at it that his neighbor hires him to do some side work. He repairs his dishwasher, unclogs his sink, and even paints his office. John’s neighbor is thrilled with the work. He’s so thrilled that he tells everyone at work. Of course, everyone at work has had terrible experiences with previous handymen – so they all call John for help. He agrees and the tree starts growing pretty quickly. This is where it happens.

John can’t keep up with the work. But the money’s good and he doesn’t want to turn it down. So he hires a friend and starts delegating responsibilities. The friend does a decent job but the work keeps pouring in. Finally, John has so much responsibility that he can no
longer spend a day in the field working. Instead, he spends his day estimating jobs, purchasing supplies, coordinating work schedules, answering phone calls, paying bills, hiring employees, resolving problems, and supervising everything. He’s now become a full-fledged manager.

Is John ready to become a manager? Does he have the skills necessary to create customer satisfaction? Maybe, but only time will tell.

This happens everyday. People are fed up with their current service provider and they want something better. It’s a crazy cycle. These great tradesmen have to become great managers overnight. The vast majority can’t handle the responsibilities and that’s why most people complain about their domestic service provider.

So what steps can you take in order to avoid this problem?

  1. Don’t trust your neighbor. That sounds silly, right? You’ve relied on your neighbor for restaurant recommendations, fishing holes and driving directions in the past. But finding a good fishing hole is a lot easier than finding a good maid service.
  2. Hire a landscaper like you’re hiring an attorney. Just because he weeds your flower bed doesn’t mean he can’t be a professional. Expect professionalism and great customer service. And nothing less.
  3. Only hire a domestic service provider that answers your phone call. Answering your phone call may sound trivial – but it’s a symbol of bad things to come if your call goes unanswered. How many times does your doctor’s office phone go straight to voicemail? And if he’s hard to reach when you’re trying to give him your money – just imagine how hard he’ll be to reach once he actually gets your money.
  4. Ask this one question: How can you guarantee me that you will meet my expectations? It’s a simple question for a professional domestic service company. But it’s a very difficult question for an unorganized or poorly managed company. Ask this question and you’ll be amazed at the answers. Most will just promise to be better. Many will promise to perform all the work themselves. And some will not have a clue. Try it. It’s worth a good laugh if nothing else.
  5. Never hire a domestic service provider that is a single person operation. What happens when she gets sick? What happens if she gets too close to your family? What happens if she starts making a bunch of mistakes? What happens if she moves out of town unexpectedly? You wouldn’t hire a dentist if he worked out of his back bedroom. So why is it ok to hire a plumber that works from his truck?

Of course, there’s plenty of other simple things to look for when hiring your next domestic service provider. He needs to be licensed, bonded and insured. He needs to provide workers’ compensation for his employees. He needs to provide you with past customer references.

And his company must be in good standing with the Better Business Bureau. There’s a new pool cleaning or house cleaning company opening up right now. Be careful. Finding that bad apple isn’t quite as difficult as you might think.

About Ron Holt.
Holt operates Two Maids & A Mop, a residential cleaning company serving the entire gulf coast from Panama City to Pensacola. Two Maids & A Mop cleans more than 250 homes per week and employs more than 50 professional cleaners. Two Maids & A Mop is the only maid service in the country that employs a pay for performance compensation program. Basically, their employees get paid based on a customers’ satisfaction level. The happier the customers are; the more the employees are able to earn with the company. And it’s for this reason they call themselves, “The Most Customer Friendly Housecleaning Company In The World!”

Contact: Ron Holt
Two Maids & A Mop
(850) 769-6646
INeedAMaid.com

SUNCARD Signup Friday, January 16

Panama City Beach Convention & Visitors Bureau To Host Winter Guest “SUNCARD” Sign-Up on Friday, January 16

SunCard Program Caters to Winter Residents by Providing Discounts and Offers at Participating Beach Businesses.

Panama City Beach, Fla. – The Panama City Beach Convention & Visitors Bureau will once again host its Winter Resident SunCard sign-up day on Friday, January 16th offering winter resident’s complimentary coffee and donuts while they register for the SunCard.

Hosted by the Convention and Visitors Bureau, winter residents from Canada, the Midwest, Northeast and other parts of the United States will be treated to complimentary coffee and donuts from 9:00 a.m. – 11:00 a.m. on Friday, January 16th.  The Visitor Information Center is located at the corner of Hwy 98 and Hwy 79 in Panama City Beach.  Additional complimentary coffee & donut days are scheduled for January 30th, February 13th & February 27th.

Through March 30th, Convention and Visitors Bureau personnel are on-hand to issue the official Winter Resident “SunCard” to new winter residents and repeat winter residents during regular business hours, Monday through Sunday, 8:00 a.m. – 5:00 p.m.  Panama City Beach winter residents can use their free SunCard throughout the area for value added programs and discounts at participating restaurants, hotels, and other area attractions and events.

“The purpose of this program is to extend a warm welcome to all our winter residents and let them know how much we appreciate them here in Panama City Beach,” stated Dan Rowe, President and CEO of the Panama City Beach Convention & Visitors Bureau. “We look forward to rolling out the welcome mat on Friday to our seasonal guests.”

The annual SunCard program will run through March 30, 2009.

For more information, go to visitpanamacitybeach.com or call 850-233-5070.

PCB Sand Sports and Panama City Beach

img_0193PCB Sand Sports in partnership with the Convention and Visitor’s Bureau welcomed Beach Tennis USA President Jim Lorenzo and Daniel Weinberg Marketing Director along with the EVP Pro Beach Volleyball Tour President Ross Balling. Russ Smith hosted the group at the Towne of Seaaven’s Origin as part of the hospitality coop from the local area. Many local properties offered to host these important guests and we appreciate the interest and excitement from across the community.

Richard Sanders, Director of Sports Marketing with the Convention and Visitor’s Bureau discussed dates and tournament schedule ideas to showcase Panama City Beach as one of the host cities for the EVP Pro Beach Tour in Summer 2009. The EVP Pro Beach Tour can bring exposure on Comcast Cable TV Network to more than 70 million homes.

PCB Sand Sports is working with both major beach sand sports associations to present the white sand beaches across Panama City Beach for the launch of a combined sporting event that will showcase “sand sports” . This will include Beach Soccer as we continue to share our vision of how this can help develop the new brand for PCB and grow activities for the local community as well as offer events and exposure to grow tourism in the area.

Rick Dye, President of Regions Bank and a founder of the non-profit Bay Areas Sports Association which is focused on developing sports for the local community by working closely with schools hosted a reception Friday night January 9th at Baja Grill. This provided an opportunity to introduce both sports to the local business community.

We had a great attendance with much interest in the “new sport and buzz of Beach Tennis” and discussion on how to work closer together. Beach Tennis showcased the “ball” used for Beach Tennis and provided t-shirts and hats as part of their hospitality for the attendees.

Dr. Jason Newsome, Director of Bay County Health Department was also in attendance and shared his input on the benefit sand sports can bring to the local community to get citizens out to play.

We discussed ideas to engage the schools within the community to expand opportunities for local leagues along with the tournaments and Pro Beach events for these hot and growing beach sand sports.  Beach Tennis is now licensed in more than 7 global countries and can bring International visitors along with Beach Volleyball as the area prepares to open the new airport.

Ideas for the New Panama City Beach Web Site

The new web site for Panama City Beach should be pretty sweet.  Ok, now that I’ve secured my insecurity regarding my terminal uncoolness, lets get right down to it.

Participants heralded from all walks of the hospitality and tourism industry in PCB.  The audience was spotted with community leaders such as Jack Bishop and Buddy Wilkes and the little guys such as individual condo owners, and was chaired by Jennifer Barbee from JBInc.

The idea behind the meeting was to brainstorm with the local tourism industry on what they liked and disliked about the current web site and what their expecations were with the new web site.

Some of the ideas were:

  • Come up with a categorization process or criteria for events posted on the events calendar.  CJ Ryan had mentioned that there is a distinct difference between events and specials and that should be discerned on the calender.  There was actually a lot of discussion about the calender.  I agree with CJ, and disagree at the same time.  I think there should be a discernment between events and specials (meaning 2 for 1 drinks and where ever), but I don’t see any reason why they should not be on the same calendar.  I think anything dated should be in the same place so the user doesn’t have to look in multiple places to see what is happening on what date.
  • One of the participants suggested having a Craig’s List of sorts for PCB where travelers could post their needs and resorts could respond.  I don’t see how this would work, logistically.
  • Using Niche content – users would arrive at the site and gently be asked a series of questions so the site could get a feel for who they are.  After a few questions, the user would be directed to a series of custom pages that would be populated based on the answers to their questions.  I’ve seen this before and it is a very powerful way of guiding the user to the parts of the web site that would best convert the user into money.  These processes usually include pretty detailed site flow traffic.  This would enable us to tweak all the varying elements of the site to make the presentation more effective.  We need to be moving in this direction.
  • Part of the previous section includes feeding the user accommodations options based on their input.  Other suggestions included a way for people to search by varying criteria such as “indoor pool”, or “pet friendly”, etc.
  • There was discussion about offering package deals
  • The audience talked about having an online booking engine.  There are good arguments for and against this as it effects the varying aspects of the local tourism industry in myriad ways.  Jennifer ultimately said that having a booking engine on the actual destination site historically hasn’t been real effective but was willing to explore that option further.
  • It was discussed to tailor the events calendar based on user input – again, going back to the Niche content.
  • Discussed was user-derived content such as photos, e cards and video.  This could possibly include a user generated content community.  Another local site has done this and the execution was done very well.  I think this is a necessity as we move forward.  We need to seriously consider having a user community where people can create profiles, chat in forums, IM each other, and post pictures and video.  It wouldn’t be very difficult to implement a verification, screening, or moderation process to ensure that less favorable or unsuitable material wouldn’t make it live.  People are dying to post their videos and picture of the beach in a place that others that share their same passion can view them.  The trick is marketing the whoopsidoodle out of it and consistency.
  • Of course, the whole site would need to be set up with RSS, with feeds specific to all the varying categories of  content, maybe even custom feeds generated on the fly based on user input (is that possible?  surely some genius can figure that out).
  • Online chat was suggested where visitors could chat with a live person about the area.
  • Video based promotion and a web cam.  The TDC/CVB currently has a web cam but is cannot be viewed from the visitpanamacitybeach.com web site, it goes through WeatherBug, or something like that.  Also talked about was “man-on-the-street” video covering happenings in Panama City Beach.  This is great, but one has to be careful to not make it TOO “man-on-the-street”.  The News Herald is guilty of often posting videos that are so terrible that you can’t hardly tell what they are saying.  Sorry NH, but you’ve got to buy a better video camera, a microphone, and some skills!  I still love you guys though.
  • Capability for the vendors to login and manipulate their information on the site, i.e. pictures, copy, specials, etc.
  • Continue meeting in workshops to keep up with industry needs.

All in all, there were some great ideas and a good platform has been made for a great web site.  Jenn Barbee is sharp and I’m excited to see what we get.

Download her presentation (3.9mb)

TDC Meeting Agenda – Beach Renourishment, PCB Fest and More.

Up for discussion and approval will be the funding for the Panama City Beach Renourishment Engineering and Modeling Report, Consider for Approval Panama City Beach Turtle Watch Program Description and Budget for 2009, and an update on the Panama City Beach Seafood, Music and Wine Festival.  I assume they’ll be talking about this year and what’s planned for next year.

The full agenda is below, or you can download the pdf.

AGENDA

COMBINED BOARD MEETING
Bay County Tourist Development Council
Panama City Beach Convention & Visitors Bureau, Inc.
Panama City Beach
Monday, January 12, 2009                    1:00 p.m.        Council Room, PCB City Hall

I.    CALL MEETING TO ORDER

II.    ROLL CALL

A.    Invocation
B.    Pledge of Allegiance
C.    Approve Minutes From the December 9, 2008 Meeting

III.    REQUESTS TO ADDRESS THE BOARD ON AGENDA ITEMS (3 Minutes)

IV.    UPDATE ON BED TAX COLLECTIONS, Ms. Charlene Honnen, Tourist Development Tax Specialist

V.    ELECTION OF OFFICERS

A.    Chairman of the Board
B.    Vice Chairman of the Board
C.    Secretary/Treasurer of the Board

VI.    BOARD ACTION ITEMS

A.    Discuss and Consider for Approval CVB/TDC Financial Statements Dated September 30, 2008, and October 31, 2008, Mr. Dan Rowe, President
B.    Discuss and Consider for Approval Scope of Work and Fee Proposal for Panama City Beach Renourishment Engineering and Modeling Report, Coastal Planning & Engineering, Mrs. Lisa Armbruster, Sustainable Beaches, LLC
C.    Discuss and Consider for Approval Panama City Beach Turtle Watch Program Description and Budget for 2009, St. Andrew Bay Resource Management Association, Mrs. Lisa Armbruster, Sustainable Beaches, LLC
D.    Discuss and Consider for Approval Coastal Planning & Engineering Invoice #81242 and Invoice #81243, Mr. Dan Rowe, President

VII.    BOARD DISCUSSION ITEMS

A.    Update on the 2008 Panama City Beach Seafood, Wine & Music Festival, Mr. Jack Bishop, Eventertainment, LLC
B.    Update on Marketing Activities, Ms. Susan Estler, VP of Marketing

VIII.    PRESIDENT’S REPORT

IX.    AUDIENCE PARTICIPATION

X.    ADJOURNMENT

Valentines Specials on Panama City Beach

Couples Can Enjoy Intimate Escapes to the Shore with Special Romance Packages

PANAMA CITY BEACH, Fla. (Dec. 29, 2008) – Panama City Beach makes it easy to whisk away your loved one this Valentine’s Day with special savings on accommodations and a variety of romance packages.

Spend a romantic weekend on the award-winning beaches that have made this Northwest Florida destination famous.  Valentine’s Day packages include everything needed for a perfect evening of romance, from champagne and keepsake glasses to flowers, chocolate-dipped strawberries and more.

Couples will find a variety of heartfelt and fun activities to enjoy.  Visit ZooWorld to see celebrity power couple Tonda, the orangutan, and her feline friend, T.K. short for “Tonda’s Kitty.”  Recently featured on Animal Planet as one of the world’s oddest animal couples, this devoted duo is sure to melt your heart.  Adding to the fun, Panama City Beach’s annual Mardi-Gras Parade takes place, Feb. 14.  Couples can celebrate the glamour and pageantry of this age-old tradition.

Panama City Beach doesn’t fall short when it comes to classic romance.  With the destination’s 27 miles of silky, white-sand beaches lapping clear emerald-green waters of the Gulf of Mexico, couples will have no trouble finding secluded stretches for tranquil strolls and amazing sunsets.  They also can spend their days at the spa, go kayaking, take nature hikes, enjoy sunset sails, and savor romantic dinners at a myriad of fine-dining venues.

From intimate beach cottages to luxurious high-rise condominiums, Panama City Beach offers a variety of accommodations with heartwarming deals like these below:

  • For Valentine’s Day, BY THE SEAS RESORTS introduces the Sea of Love package starting at $89 per couple per night.  Package provides gulf-front accommodations, free continental breakfast and a beaded wire basket filled with a bottle of champagne, souvenir champagne flutes, long-stemmed seashell rose and ocean mist-scented sea salts for the bath. Guests can choose from posh penthouse or Jacuzzi suites.
    • Located in the heart of Panama City Beach, BY THE SEA RESORTS offers a variety of room types, including standard rooms and one and two-bedroom suites with fully-equipped kitchens and private balconies overlooking the Gulf of Mexico.  Amenities include heated gulf-front pools, free continental breakfasts, free airport shuttle service, game room and more.  Call toll-free 888-627-0625 or visit http://www.bythesearesorts.com
  • Shores of Panama presents a Valentine’s Weekend Package at just $500 per couple.  The package includes a two-night stay in a one-bedroom condo with breathtaking views of the Gulf of Mexico, couples Swedish massage at the property’s spa, $50 certificate for dinner at nearby Boatyard or Schooners restaurants, chocolate covered strawberries and a bottle of sparkling wine.  Unlimited access to the indoor pool, hot tub and fitness center is included.  All applicable taxes are included in the package price. Couples can choose to upgrade to a Hot Stone Massage for just $25 per person. Valid Feb. 12 – 16.
    • Accommodations range from studios to three-bedroom suites. The 23-story Shores of Panama boasts a spectacular grand lagoon pool surrounded by a 13,900 square-foot deck in addition to a heated indoor pool. Guests enjoy health club with fitness equipment, spa and sauna; high-speed Internet access; and more.  For more information and reservations call 1-877-808-4323 or visit http://www.ShoresofPanamaCityBeach.com
  • The Holiday Inn SunSpree Resort gives couples the opportunity to get away on Valentine’s Days or any day during the month of February. Starting at just $129 per night this offer includes gulf-front accommodations, chocolate-covered strawberries, a bottle of champagne, late checkout and breakfast for two on property at The View Restaurant. Additional nightly rates start at $89. Valid Feb. 1 – 28, 2009. The hotel offers a Tropical Lagoon Pool with cascading waterfall and hot tub, new SunSet martini lounge, three restaurants and a fitness center.  Call 1-800-633-0266 or visit http://www.hipcbeach.com for reservations and information.
  • La Quinta Inn & Suites presents a Sweetheart Deal at just $269 per couple. This offer includes extended king room for two nights, a dozen roses, bottle of wine or champagne, gourmet chocolate-dipped strawberries and complimentary movie. Taxes not included.
    • The La Quinta Inn & Suites is located in the heart of Panama City Beach’s shopping, dining, and recreation scene. Enjoy modern amenities such as free WiFi, a free Bright Side BreakfastTM, fitness center and heated outdoor swimming pool with Jacuzzi. For more information, call 1-800-531-5900 or visit http://www.laquintapcb.com
  • The Driftwood Lodge and Osprey on the Gulf are offering a Romance Package that includes a three-night stay and special champagne package with champagne, complimentary champagne glasses and chocolates for $225.00 based on double occupancy.  Taxes not included. Offer is valid throughout Feb. 2009.  Reference code “HART” when booking.
    • The Driftwood Lodge offers gulf-front accommodations, heated pool and sun deck, courtyard and picnic area. For more information call 1-800-442-6601 or visit http://www.driftwoodpcb.com.
    • Osprey on the Gulf offers spacious units and suites, full kitchens and private balconies with Gulf views.  Amenities include heated pool, sundeck, toddler playground and picnic area, as well as children’s activities, cookouts and sandcastle competitions. For more information, call 1-800-338-2659 or visit http://www.ospreyonthegulf.com
  • The Inn at St Thomas Square has special rates on accommodations for the Valentine’s Day Weekend starting at just $174 for two nights for an efficiency unit. Rates include all taxes and fees. Offer valid Feb. 13 and 14. Located along Grand Lagoon, The Inn at St. Thomas Square houses studio and efficiency rooms, as well as one-, two-, and three-bedroom accommodations with fully equipped kitchens and washer/dryer.  Visit http://www.basicmgt.com or call 800-874-8600 for reservations and information.
  • Top of The Gulf beckons with special rates on accommodations for the Valentine’s Day Weekend starting at just $159 for two nights for an efficiency unit. Rates include all taxes and fees. Offer valid Feb. 13 and 14. Guests enjoy easy beach access and central location with restaurants, entertainment, shopping and golf minutes away.  Each condominium is a spacious, 440 square feet with fully equipped kitchen, dining area, bath and walk-in closet.  Visit http://www.basicmgt.com or call 800-874-8600 for reservations and information.
  • Spend two nights at the Pinnacle Port, and receive a gift certificate for a romantic dinner for two. Valid for Valentine’s Weekend either Feb 13 – 15 or Feb. 14 – 16. Use code “VAL” when booking. The resort provides a secluded getaway with private beach on the Gulf of Mexico. Accommodations range from one-, two-, and three-bedroom town homes or mid-rise units.  Call 1-800-874-8823 or visit http://www.pinnacleportrentals.com for more information and reservations.
  • For Valentine’s Day, Vacation Resorts International invites with 25 percent off the regular room rate at each of its Panama City Beach properties.  Discounted rates start at $94 per night for a one-bedroom townhouse at the Landmark Holiday Beach Resort and $56 per night for an oceanfront efficiency at the Panama City Resort & Club. Minimum three-night stay required.  Taxes not included. Offer valid Feb. 13 – 16.
    • Centrally located to area attractions, Panama City Resort & Club offers quick beach access, outdoor pool and spa. The Landmark Holiday Beach Resort provides guests with gulf-front accommodations with full kitchens and washer/dryers. Facilities include indoor heated pool, sauna, tennis courts and more. Visit http://www.8664myvacation.com for more information.
  • Country Inn & Suites has a special Valentine’s Day rate of $69.99 per night for Jacuzzi Rooms and King Suites. The cozy, country-style property provides rooms with complimentary high-speed Internet access, 32-inch LCD TV, micro-fridge and more.  Facilities include pool, fitness center, sauna and on-site laundry.  There is also a Read it & Return® lending library.  Call 850-249-4747 for more information.