Ideas for the New Panama City Beach Web Site

The new web site for Panama City Beach should be pretty sweet.  Ok, now that I’ve secured my insecurity regarding my terminal uncoolness, lets get right down to it.

Participants heralded from all walks of the hospitality and tourism industry in PCB.  The audience was spotted with community leaders such as Jack Bishop and Buddy Wilkes and the little guys such as individual condo owners, and was chaired by Jennifer Barbee from JBInc.

The idea behind the meeting was to brainstorm with the local tourism industry on what they liked and disliked about the current web site and what their expecations were with the new web site.

Some of the ideas were:

  • Come up with a categorization process or criteria for events posted on the events calendar.  CJ Ryan had mentioned that there is a distinct difference between events and specials and that should be discerned on the calender.  There was actually a lot of discussion about the calender.  I agree with CJ, and disagree at the same time.  I think there should be a discernment between events and specials (meaning 2 for 1 drinks and where ever), but I don’t see any reason why they should not be on the same calendar.  I think anything dated should be in the same place so the user doesn’t have to look in multiple places to see what is happening on what date.
  • One of the participants suggested having a Craig’s List of sorts for PCB where travelers could post their needs and resorts could respond.  I don’t see how this would work, logistically.
  • Using Niche content – users would arrive at the site and gently be asked a series of questions so the site could get a feel for who they are.  After a few questions, the user would be directed to a series of custom pages that would be populated based on the answers to their questions.  I’ve seen this before and it is a very powerful way of guiding the user to the parts of the web site that would best convert the user into money.  These processes usually include pretty detailed site flow traffic.  This would enable us to tweak all the varying elements of the site to make the presentation more effective.  We need to be moving in this direction.
  • Part of the previous section includes feeding the user accommodations options based on their input.  Other suggestions included a way for people to search by varying criteria such as “indoor pool”, or “pet friendly”, etc.
  • There was discussion about offering package deals
  • The audience talked about having an online booking engine.  There are good arguments for and against this as it effects the varying aspects of the local tourism industry in myriad ways.  Jennifer ultimately said that having a booking engine on the actual destination site historically hasn’t been real effective but was willing to explore that option further.
  • It was discussed to tailor the events calendar based on user input – again, going back to the Niche content.
  • Discussed was user-derived content such as photos, e cards and video.  This could possibly include a user generated content community.  Another local site has done this and the execution was done very well.  I think this is a necessity as we move forward.  We need to seriously consider having a user community where people can create profiles, chat in forums, IM each other, and post pictures and video.  It wouldn’t be very difficult to implement a verification, screening, or moderation process to ensure that less favorable or unsuitable material wouldn’t make it live.  People are dying to post their videos and picture of the beach in a place that others that share their same passion can view them.  The trick is marketing the whoopsidoodle out of it and consistency.
  • Of course, the whole site would need to be set up with RSS, with feeds specific to all the varying categories of  content, maybe even custom feeds generated on the fly based on user input (is that possible?  surely some genius can figure that out).
  • Online chat was suggested where visitors could chat with a live person about the area.
  • Video based promotion and a web cam.  The TDC/CVB currently has a web cam but is cannot be viewed from the visitpanamacitybeach.com web site, it goes through WeatherBug, or something like that.  Also talked about was “man-on-the-street” video covering happenings in Panama City Beach.  This is great, but one has to be careful to not make it TOO “man-on-the-street”.  The News Herald is guilty of often posting videos that are so terrible that you can’t hardly tell what they are saying.  Sorry NH, but you’ve got to buy a better video camera, a microphone, and some skills!  I still love you guys though.
  • Capability for the vendors to login and manipulate their information on the site, i.e. pictures, copy, specials, etc.
  • Continue meeting in workshops to keep up with industry needs.

All in all, there were some great ideas and a good platform has been made for a great web site.  Jenn Barbee is sharp and I’m excited to see what we get.

Download her presentation (3.9mb)

Jennifer Barbee Takes the Cake – New Panama City Beach Web Site

In addition to talking about MTVu, today’s TDC meeting included presentations from the board’s top 3 web development companies that submitted their RFQ’s to build the CVB’s new web site for Panama City Beach.

The three included Miles Media, Jennifer Barbee Inc., and Simple View, in order of presentation.

If you subscribe to our Twitter page, you may have seen some opinions as the presentations took place, if not, well, you missed out.

First, I’d like to say, working in the digital media/marketing world for the last 3 years, I’ve consistently noticed particular trends.  Most of the time, the guys that can create brilliant back-end cms systems with tons of “coded” features including data collection, reports, functionality, automated processes, etc. tend to really lack on the creative end.  Their pretty pictures may look pretty to them, but to everyone else, they are pretty plain and not very visually stimulating.  This is good for some, but not for all.

Next, the agencies that are great graphic artists, that create very visually stimulating graphics using trendy, relevant and current design elements tend to lack on the back end capabilities.  The sites look good, but don’t do much.

The trick is to find an agency that is good at both, not good, but great, actually.  The agencies that are great at both are few and far between.  This observation was consistent with the presentations today.

The first group to present, Miles Media came out guns blazin, suits ‘a wearin.  Ok, not really, but they were all wearing suits.  Their presentation began with intros by none other than Roger Miles, himself.  They rotated what looked like a practiced and choreographed routine, sharing presentation points with the entire team of 3, plus Roger.

They began with credibility statements, explaining that they had doubled their revenue and more than tripled their client base in the last 5 years. Currently they have over 180 clients and $35 million in annual revenue.

They operate one of the largest travel web sites in the country, visitflorida.com, which fights Vegas for number 1 with regards to most visited in the tourism/travel industry during the peak season, and falls to around number 5 during the shoulder seasons.  They’ve never spent any money on any SEM efforts and have always focused on SEO.  SEM = search engine marketing, or paid placement; SEO = search engine optimization, or optimizing the site so that search engines will pick it up on crawls.  “Competitors spend millions annually on SEM, we spend nothing,” Roger Miles said.

I took a bunch of notes, but I’ll cut right to the chase.  Their creative was weak, their ideas were OK, just OK, and nothing in their presentation poped.  I think I said in one of my twitter updates, they were good, but not WOW.

Roger, I know you read pcbdaily, no hard feelings.  You guys do great work, just not what PCB is looking for right now.

I’ll skip Jennifer Barbee real quick and go to Simple View.  At first, the board thought Simple View had the lead, and I agreed.  They seemed to have the experience we wanted, the client list to back it up, and the capability to fulfill our creative marketing desires.  I think they blew it with their presentation, which was very dry, boring, and displayed their complete lack of creative talent.  They started the whole thing out with a 5 minute video that looked dated, poorly put together, boring, and entirely too long.  At first, I was able to tolerate the vid, but after about 2 minutes of the same music, no narration, and screen-shots and words flashing across, they lost me.  They started reviving me when they showed some of their web work, which some was pretty good, but I started dozing off with the “tech-talk” on how the back end cms system works, etc.  Their entire presentation seemed to be working up to a system that the TDC could take and make changes themselves, with the ability to create pages, new navigation menus, or new web initiatives.  This seemed like good flexibility, but everything seemed geared towards, “ok, we’re done, here ya go,” and then the vendor disappears.

All in all, the board decided they were NOT what they were looking for as they worried Panama City Beach might get lost in the middle of all of Simple View’s ‘big’ clients.

Last, but not least, Jennifer Barbee Inc. Their presentation was second, and I knew right away, they would probably be the best.  First off, their presentation was very graphically oriented, very fun to look at.  That captured my attention, I was ready to see what they could do on the back end.  It was very apparent, very quickly, that they were great graphic artists and could make very visually stimulating creative.  And, the more Jennifer spoke, the more impressed I was.

Jennifer started out as a software developer, and over the years morphed into web development and marketing.  As of two years ago, she had worked her way up to be (I think) one of the Presidents of USDM, an interactive marketing company, regarded to be one of the best in the destination and tourism industry.  Her separation from them was because she wanted to get back into something that was smaller, or a boutique.  She wanted to get back that intimacy that came with having only a few select clients.  She isn’t the only one that I’ve know to do that over the last couple of years. Sometimes “corporate” just gets too corporate.

One of the big concerns in the RFQ review process with Jennifer was her company size and age.  The marketing committee was concerned that maybe she was inexperienced or that her company didn’t have the resources to handle an account like Panama City Beach.  Turns out, this is exactly what ended up giving her the greatest value. She conveyed the feeling that we would be special and given personal, individual treatment.  Something the TDC very much liked.

Jennifer clearly demonstrated her knowledge of all the latest trends in the social media side with innovative ways to implement marketing initiatives across the web, not just on the Panama City Beach web site.  She mentioned not only the importance of up-to-date, fresh content, but the importance of distributing that content across the web using social media, link exchanges, paid bloggers, videos and more.

Something else that was cool was their idea of customizing site content based on user submitted information.  She showed an example of a visitor coming to a site, a brief survey may come up, and based on the results, the visitor is taken to a page that is specific to what that visitor may be looking for, with interactive capabilities that are tailored to him or her.

Jennifer spoke into her agency’s capability to make marketing recommendations based on varying environmental changes, i.e. economic downturn, etc., tailoring initiatives to best leverage what people may be looking for during these times.

At the end of the presentations, it was clear that Jennifer Barbee Inc. had the graphical talent to stay on top with the look and feel of the new site, and a strong back end knowledge to create a site that has tons of interactive capabilities.

The board was all in agreement, with the exception of Mr. Walsingham, that JBinc. was the right choice.

Even PanamaCityBeach.com’s Charles Mason commented at the end his agreement with the board – there’s your published confirmation Marty!

I was convinced that JBinc. was not just the best of the three, but the best for the job.  Congrats Jennifer!