TDC Agenda – Marketing Committee Meeting

Well, this will be the first meeting for the new marketing committee, and it’s sure to be a fun one!  Looks like they’ll be talking about Responsibilities and Procedures, and The Sunshine Law.  Can’t wait.

We’ll also be going over the marketing plan and hear from the YPartnership team.  See ya there!

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AGENDA

MARKETING COMMITTEE MEETING
Panama City Beach Convention & Visitors Bureau, Inc.
Panama City Beach
Tuesday, September 23, 2008                 1:00 p.m.        Board Room, Visitor Information
Center

I.    CALL MEETING TO ORDER

II.    ROLL CALL

III.    REQUESTS TO ADDRESS THE COMMITTEE ON AGENDA ITEMS (3 Minutes)

IV.    CHAIRMAN’S WELCOME, Mr. Buddy Wilkes, Chairman

V.    EXPLANATION OF MARKETING COMMITTEE RESPONSIBLITIES AND PROPER PROCEDURES PERTAINING TO THE SUNSHINE LAW, Mr. Doug Sale, Legal Counsel, and Mr. Dan Rowe, President

VI.    INTRODUCTIONS, Ms. Susan Estler, VP of Marketing

VII.    OVERVIEW OF MARKETING PLAN, Ms. Susan Estler, VP of Marketing, Mr. Dan Rowe, President, and YPartnership Team

VIII.    PROMOTIONS/MIXED MEDIA/INTERACTIVE STRATEGIES, YPartnership Team

IX.    DEVELOP TACTICS FOR SPECIFIC CAMPAIGNS

X.    AUDIENCE PARTICIPATION

XI.    ADJOURNMENT

Click here to download the agenda.

9/8/08 TDC/CVB: Strategic Plan Adopted & More!

8 of the 9 board members were in attendance. Rick Russell was absent.

Bed Tax Collections: Ms. Charlene Honnen, Tourist Development Tax Specialist, reported that while YTD collections were up 1.8%, the July collections were down from the prior year. She also reported that there are currently 1522 collectors representing approximately 12,000 units registered with her office.

PCB Seafood, Wine & Music Festival: Mr. Jack Bishop made an extensive presentation on his organization’s planning for the October festival. The CVB is the festival’s primary sponsor and is contributing $50,000.00 in financial support. He gave a walk-through of the festival’s web site, explained all of the marketing efforts, and also explained the festivals “green” efforts. He also explained that his organization will be collecting demographic date from all ticket purchasers and expects to provide extensive date to the CVB. Bishop also reported that his organization was already considering hosting a spring festival for 2009 during the shoulder season between Easter and Memorial Day. Finally, he expressed his belief that the community should continue to make improvements to the grounds at Frank Brown Park to assist with future festivals. He discussed the electrical improvements made by the circus and explained how they were more specifically geared to the needs of the circus than he would have desired. He reported that his organization hopes to make permanent facility upgrades with each festival that will be helpful to future users.

Fall Promotion Update: Ms. Susan Estler, the CVB’s VP of Marketing, explained the extension of the Summer White Sale through October. Although online marketing designed to draw visitors to the CVB’s site continues, the primary print and radio advertising has been completed. The partner offers have been recently updated and now include 52 partners. Since the program began, there have been 85,000 website sessions and 23,000 coupon downloads.

Strategic Plan: President Dan Rowe thoroughly discussed the final Strategic Plan that is the result of two public sessions and input from the board and community. The final key initiatives are: 1. Enhance the visitor experience at Panama City Beach; 2. Develop Panama City Beach into a year-round destination; 3. Effectively market Panama City Beach to build occupancy; 4. Diligently protect Panama City Beach’s primary natural resource – the beach. “Potential strategies for funding the initiatives” has been added as a separate section. At the President’s request, the board unanimously voted to adopt the plan.

Download the entire 2008 Strategic Plan.

Marketing Committee Update: Committee Chairman Buddy Wilkes advised the board that he had made the decision to make some changes to the committee membership to add some new voices. Phillip Griffitts, Jr. (Sugar Sands Resort/La Quinta) and Russ Smith(Towne of Seahaven/Sharky’s/Hammerhead Fred’s) will retain their seats. New appointees are: Felicia Cook(Marketing Director for Pier Park), Amy Harris(Royal American Hospitality), Annie Holcomb(Oaseas Management), Lee Ann Leonard (By the Sea Resorts), and myself, Bryan Durta. The board voted unanimously in support of the new committee. I would like to thank Mr. Wilkes for including me on the committee as an involved citizen. The committee will continue to meet on an as needed basis as the board requests. The first meeting has been scheduled for September 23rd.

Off Shore Drilling: President Rowe discussed the possibility of the board reconsidering previous positions opposing drilling off the shore of Florida. Rowe explained that a meeting of Florida CVB’s is being held next month to discuss the issue and he suggested the board delay any action until he can report back.

Beach Damage from Hurricane Gustav: President Rowe reported that it is still unknown whether there has been any damage to the beach resulting from Gustav. While the profile is currently deflated(flatter), Ms. Lisa Ambruster has advised that the height will likely build back. There is a possibility of seeking emergency repair funds from governmental agencies if the board desires. This will likely require a survey costing approximately $100,000.00 and Rowe suggested that the board wait for a recommendation from its beach contractors before making a decision.

Interactive Agency Search: President Rowe reported that the application deadline has passed and 6 proposals have been received. The sub-committee will bring its recommendation to the board after a complete analysis.

Delta In-flight Magazine Article: Although it was not an agenda item, Board Member Yonnie Patronis brought up an issue concerning a 10 page article on the Emerald Coast that appears in the current magazine. Mr. Patronis reported that the article included information on Coastal Vision 3000 and most of the panhandle, while totally ignoring Panama City Beach.

My Last Meeting Report: Due to my appointment to the CVB’s Marketing Committee announced today, my personal standards require that I discontinue preparing the TDC/CVB meeting reports for PCBDaily. I would like to thank Jason for providing the opportunity to write them over the past year, and know that Jason and Kirk are ready to take up the slack. I will, of course, still be here contributing to the site where appropriate. I have enjoyed preparing the reports and hope that everyone has found them to be informative and fair. I welcome comments and suggestions from anyone interested in our destination, regardless of whether you are a resident or a visitor. Thank you.

-Bryan Durta

New TDC Marketing Committee = New PCBDaily Contributor

I was notified this weekend that my service is no longer needed on the Bay County TDC marketing committee.  I guess they know where I stand, and have decided that my suggestions and directions are not in the best interest of the Bay County Tourism industry.

Therefore, I am pleased and honored to announce that I will now have time to serve as a contributing author for the PCBDaily.com news site.  Thanks to Jason for inviting me on board.

While Bryan Durta will continue to be the “TDC Watchdog,”  reporting all the facts, I look forward to adding suggestions and analysis regarding Bay County’s Tourist Development efforts.

I will also have the opportunity to be the “Trash Reporter,” reaching the large PCBDaily.com audience regarding the conditions of our beaches.

The new committee will be announced at Tuesday’s TDC meeting.  Only 2 members, Russ Smith and Phillip Griffits, Jr. will continue to serve on the committee.

I welcome all members of the community to contact me to discuss concerns, issues and ideas regarding tourism in Bay County.  My email address is Kirk@KirkLancaster.com

Fix our Beach, THEN advertise.

Here are the thoughts I summed up for the TDC board after comments Tuesday.
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1. Advertising Budget

We should not advertise until the “product is fixed.” What is wrong with our product?

* Lack of Cleanliness
* Lack of Safety
* Lack of Proper Marketing Research distributed to all Tourism Businesses
* Lack of Sports Complexes to meet Demand
* and above all – A broken image. Our current advertising cannot improve an image. An image must be improved by providing a great product and service… which starts with clean, safe beaches.

I realize Mr. Rowe and Staff are aware of many of these issues and are working to improve them. But if we put our advertising budget into our problems, they will be resolved more quickly.

Another problem I have with spending tax dollars on advertising – no matter what event or message you promote, you’re going to be held accountable by the community. If you quit advertising, and just provided infrastructure support, marketing research and public relations, no one could blame the TDC on problems such as Spring Break disasters, drownings, etc. Can you imagine having TDC meetings without people like Charles Mason, Bryan Durta and myself because we have nothing to complain about? ;c) Get rid of advertising, replace it with tangible research and infrastructure, and get rid of complainers.

So, if we did not advertise, how would we promote our destination?

a. Market Research. This is being done with our existing guests (400 surveys per month), but much more could be accomplished in this area. Imagine giving a report to all local businesses that show who is most likely to visit, where they live, and how to reach them. Then let the hotels, condos, restaurants, fishing boats, retail, attractions and events do their own advertising.

b. In-house creative: Imagine the CVB/TDC offering a beautiful catalog of stock photography and video of Bay County that small businesses could use in their own advertising.

c. In-house Public Relations: I am thankful there is now an in-house marketing team; they should be able to handle Public Relations.

d. Most Importantly – provide a reason for our guests to return home and say “Panama City Beach is a great place to vacation.”

But since we do have an agency, and we are advertising and outsourcing Public Relations…

* Please hold our agency to REMARKABLE standards. The White Sale did not provide remarkable results, and quite honestly, wasn’t even remarkable out of the gate. It was status-quo. Mr. Yesawich said that himself, basically, when he said others are doing “coupon / value / sales” campaigns and it worked for his clients in the past.

* Please consider that we pay this agency hundreds of thousands of dollars that go out of Bay County into Orlando’s economy. With an in-house marketing team, and the ability to outsource tasks (website development, photography, video, press release writing and distribution), we do not need to spend that kind of money on an agency when we have such a small budget. Perhaps one day when our beaches are clean, beautiful, and Richard even has a little problem filling up all our new sports arenas… then we can afford to invest in advertising

2. Trash

I am thankful you realize this is a serious problem. The method we use is not working, and the county should review other options.

My comment I say often about our beaches and trash … “Do you think Buddy Wilkes lets someone walk through his park with a glass bottle? Do you think he lets a diaper sit around in a public space? Are there cigarette butts everywhere? Is there trash floating in his wave pool? Of course not! So why can’t we protect our beaches just as a private attraction would protect their park?”

We must implement a process of prevention instead of cure when it comes to trash on our beaches. When/if the time does come to discuss new trash ideas, I request that I am notified so I may either assist in planning or pitch my own proposal for beach cleanup.

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I also made comments in the meeting that $6 per website visitor is too much to pay for our particular tourism industry. I have seen great numbers of people seeking information online for Panama City Beach, and a proper ad campaign can drive thousands of visitors to a PCB vacation website for $1-2.

TDC Director Dan Rowe to Host Friday at the Beach

Panama City Beach, FL (September 2, 2008)— On Friday, September 12th, join Dan Rowe, Executive Director of the TDC/CVB, at the Chamber’s monthly Friday at the Beach for a special presentation on the 2009 Convention & Visitors Bureau Marketing Initiative.  Net-working at the event, held at Edgewater Beach Resort, begins at 7:30 am with the presentation running from 8:00 to 9:00 am.  This Friday at the Beach is sponsored by Edward Jones Investments, Comcast and Thunder Beach Productions.

Friday at the Beach is designed to share ideas and opportunities that will affect the beaches area and local businesses.  Each program presents community and business leaders in a casual, “face-to-face” setting.  This event is open to the public at no charge, however RSVP is required.  Please contact Bertie Reynolds or Joyce Kidd at The Greater Panama City Beaches Chamber of Commerce, at (850) 235-1159.

TDC ditches their brains, gets bested by competition

Perhaps this post isn’t necesary, but I feel it prudent to underscore Bryan’s comments and insight into the current actions of the TDC.

An interesting point is brought up, and that point is: why are we just now discussing the budget?

We had all summer with little or almost no activity regarding public TDC meetings.  It seems that there was ample time to discuss these issues and more.  Is there a reason the TDC meetings come virtually to a halt during the summer months?  This is the time we need to be discussing everything and making changes on the fly as needed.

Continue reading “TDC ditches their brains, gets bested by competition”

Comments on the TDC/CVB FY 2009 Budget

As Jason posted, a special meeting of the TDC/CVB board has been called for Tuesday, September 2nd at 9:00 AM. Based on the Agenda and an August 29th letter from President Dan Rowe to the Board, I believe the board will actually vote on the FY 2009 budget on Tuesday rather than just discuss it. It is so amazing that the “New” TDC now appears to be engaging in a budget process that has been basically closed to public knowledge or input. During Tuesday’s meeting, I hope that the board explains the following:

1. Why is the board scheduled to “Consider for Approval” the FY 2009 budget at the same meeting when it is being publicly discussed for the first time? While I understand that the budget needs to be presented to the County Commission for approval by the end of September, I have no idea why the CVB has waited till the last minute to schedule the first and apparently last public meetings on the subject?

2. Why has the special meeting been scheduled on the first business day after the holiday weekend? And why was it announced just one business day before taking place?

Check after the break for more shenanigans!

Continue reading “Comments on the TDC/CVB FY 2009 Budget”

Panama City Beach Extends ‘White Sale’ For Fall

SAVINGS ROLL IN:
Panama City Beach Extends ‘White Sale’ For Fall,
Offers Discounts From 50 Travel Partners

PANAMA CITY BEACH, Fla. (August 21, 2008) – You can still catch the wave of savings at one of America’s top beaches — Panama City Beach, Fla. This award-winning destination on the Gulf of Mexico extends its Summer White Sale, offering deep discounts on weekend getaways and vacations well into the fall.

Continue reading “Panama City Beach Extends ‘White Sale’ For Fall”

Bed Tax Collections are UP, Business Numbers DOWN

Who said the Summer White Sale wouldn’t work? Well, although I was quite critical of the PCB Summer White Sale, I don’t think I ever said, verbatim, that it flat out would not work. But did it? Well, the answer is actually quite a bit more complex than a simple yes or no. Of course, that’s what makes the answer so much fun.

In a recent article, the News Herald reported that so far this year, compared to the same period last year, the bed tax collections are up 3.5%. This is true, additionally I found from October 2006 to June 2007, the bed tax collections were up to $3,953,245.77 or 11.77%. The 2006 number of $3,537,045.14 is up 3.04% from October 2004 to June 2005, and the 2004 numbers were up 5.94%. And because I always hate reading stuff like this in a paragraph, I’m gonna put it all in a nifty table:

Continue reading “Bed Tax Collections are UP, Business Numbers DOWN”

Panama City Beach CVB is Getting a New Web Site

I find it interesting that the Panama City Beach Convention and Visitors Bureau is soliciting for a new web site vendor. They apparently are seeking to replace VisitPanamaCityBeach.com with something new. Currently, I beleive, Y Partnership is the vendor handling the site development and hosting.

Unfortunately I don’t have much more detail than that at this time, but at 9:30 I’ll be attending a meeting that should tell more about what is going on.

Here is the form that they are sending out.

Update:

I was at the meeting, but unfortunately it wasn’t much more than a discussion on the RFQ that is linked above.

Continue reading “Panama City Beach CVB is Getting a New Web Site”