TDC Needs New Formula for Special Events

Special events at the beach are wonderful for Bay County.  The biggest events, Spring Break and Thunder Beach,  drive huge amounts of tourists to Panama City Beach.

Smaller events bring in good revenue for the bed tax collectors (and beneficiaries), such as the Ironman and Gulf Coast Triathlons, Emerald Coast Cruizin’ car show, and hopefully, the new Panama City Beach Seafood, Wine, & Music Festival.

There are a few other small events, but we need many more small and large in order for the tourism economy to thrive year-round.  It is  — and should be —  a top priority  for the TDC/CVB to enable and promote special events.

But with special events come special interests, and special interests have no place in our government spending decisions.

Therefore, in order for the TDC to be fair to all event planners, promoters, the bed tax collectors (and beneficiaries), and the citizens of Bay County, they must avoid any conflict of special interests.

Here are a few ways to make this happen:

1. Put bed tax dollars into infrastructure that holds special events, such as stages, fairgrounds, parking lots, ball fields and other outdoor venues. Make it a great place for a promoter to put on an event and succeed.

2. Provide additional support for safety and trash-control during events.

3. Maintain infrastructure.

4. Instead of paying to promote events to tourists, promote Panama City Beach to potential event promoters.

5. Provide marketing research staff to survey event attendees. This tells the individual businesses which events bring what tourists, and helps them do their own marketing/advertising/event sponsorships accordingly.

6. Provide Public Relations support and website exposure for all events.

There! Good! No complaints from anyone.

Hopefully bed tax collectors will agree there needs to be a new policy.  But whether you do or not, here are some clear examples of what has happened recently to prove why it is unwise for the TDC to put funding into promoters’ pockets.

1. There is a process in place that a promoter must go through to be considered for TDC event funding.  As pointed out in recent PCBDaily.com articles, that policy has not been followed.  Therefore, it’s unfair to some, very fair to others and no fair to the rest of us.

2.  The promoters are sometimes more shifty than thrifty.  Some claim they don’t need TDC money, then get it anyway.  Some disappear.  Some make promises they have no intention of keeping.  It’s no fun watching – or participating in – a government body that must make spending decisions on people / events that really do not have to be accountable.

3. Events can fail.  The Circus by the Sea proposal was unique in that they approached the TDC for a $100K “loan” that would be paid back upon success.  Most everyone on the TDC and in the business community, including myself, was certain the circus would be a success.  Unfortunately it was not.  That money is gone, unless the Circus by the Sea miraculously figures out how to market its event and fill its tent.  We would have been better off buying 100,000 Lotto tickets.

Hey… Lotto Tickets with Bed Tax Dollars!  Not a bad idea compared to the way Special Event money has been handed out lately.

Fix our Beach, THEN advertise.

Here are the thoughts I summed up for the TDC board after comments Tuesday.
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1. Advertising Budget

We should not advertise until the “product is fixed.” What is wrong with our product?

* Lack of Cleanliness
* Lack of Safety
* Lack of Proper Marketing Research distributed to all Tourism Businesses
* Lack of Sports Complexes to meet Demand
* and above all – A broken image. Our current advertising cannot improve an image. An image must be improved by providing a great product and service… which starts with clean, safe beaches.

I realize Mr. Rowe and Staff are aware of many of these issues and are working to improve them. But if we put our advertising budget into our problems, they will be resolved more quickly.

Another problem I have with spending tax dollars on advertising – no matter what event or message you promote, you’re going to be held accountable by the community. If you quit advertising, and just provided infrastructure support, marketing research and public relations, no one could blame the TDC on problems such as Spring Break disasters, drownings, etc. Can you imagine having TDC meetings without people like Charles Mason, Bryan Durta and myself because we have nothing to complain about? ;c) Get rid of advertising, replace it with tangible research and infrastructure, and get rid of complainers.

So, if we did not advertise, how would we promote our destination?

a. Market Research. This is being done with our existing guests (400 surveys per month), but much more could be accomplished in this area. Imagine giving a report to all local businesses that show who is most likely to visit, where they live, and how to reach them. Then let the hotels, condos, restaurants, fishing boats, retail, attractions and events do their own advertising.

b. In-house creative: Imagine the CVB/TDC offering a beautiful catalog of stock photography and video of Bay County that small businesses could use in their own advertising.

c. In-house Public Relations: I am thankful there is now an in-house marketing team; they should be able to handle Public Relations.

d. Most Importantly – provide a reason for our guests to return home and say “Panama City Beach is a great place to vacation.”

But since we do have an agency, and we are advertising and outsourcing Public Relations…

* Please hold our agency to REMARKABLE standards. The White Sale did not provide remarkable results, and quite honestly, wasn’t even remarkable out of the gate. It was status-quo. Mr. Yesawich said that himself, basically, when he said others are doing “coupon / value / sales” campaigns and it worked for his clients in the past.

* Please consider that we pay this agency hundreds of thousands of dollars that go out of Bay County into Orlando’s economy. With an in-house marketing team, and the ability to outsource tasks (website development, photography, video, press release writing and distribution), we do not need to spend that kind of money on an agency when we have such a small budget. Perhaps one day when our beaches are clean, beautiful, and Richard even has a little problem filling up all our new sports arenas… then we can afford to invest in advertising

2. Trash

I am thankful you realize this is a serious problem. The method we use is not working, and the county should review other options.

My comment I say often about our beaches and trash … “Do you think Buddy Wilkes lets someone walk through his park with a glass bottle? Do you think he lets a diaper sit around in a public space? Are there cigarette butts everywhere? Is there trash floating in his wave pool? Of course not! So why can’t we protect our beaches just as a private attraction would protect their park?”

We must implement a process of prevention instead of cure when it comes to trash on our beaches. When/if the time does come to discuss new trash ideas, I request that I am notified so I may either assist in planning or pitch my own proposal for beach cleanup.

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I also made comments in the meeting that $6 per website visitor is too much to pay for our particular tourism industry. I have seen great numbers of people seeking information online for Panama City Beach, and a proper ad campaign can drive thousands of visitors to a PCB vacation website for $1-2.

Bed Tax Collections are UP, Business Numbers DOWN

Who said the Summer White Sale wouldn’t work? Well, although I was quite critical of the PCB Summer White Sale, I don’t think I ever said, verbatim, that it flat out would not work. But did it? Well, the answer is actually quite a bit more complex than a simple yes or no. Of course, that’s what makes the answer so much fun.

In a recent article, the News Herald reported that so far this year, compared to the same period last year, the bed tax collections are up 3.5%. This is true, additionally I found from October 2006 to June 2007, the bed tax collections were up to $3,953,245.77 or 11.77%. The 2006 number of $3,537,045.14 is up 3.04% from October 2004 to June 2005, and the 2004 numbers were up 5.94%. And because I always hate reading stuff like this in a paragraph, I’m gonna put it all in a nifty table:

Continue reading “Bed Tax Collections are UP, Business Numbers DOWN”

PCB White Sale Campaign update – with stats

YPartnership’s PCBWhiteSale launched on May 5 2008 with PR and strategic ad placements hitting all the major feeder markets to our area. Besides the creative being weak at best on their “coupon” web site, the actual campaign numbers don’t look that bad.

Part of what I do at my day job is analyze web stats, so this is right up my alley.

The report, available for download below, defines “total hits” and “user sessions” and reports from May 4 to May 23. Based on what Peter Yesawich of YPartnership was saying at the strategy workshop I can only assume in the web stat world, “user sessions” would have to mean unique visitors. Seeing as total pageviews is defined, I would say this is correct.

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5/13/08 TDC/CVB Meeting: Indian Summer Festival, College Spring Break

Only 6 of the 9 Board members were present. Absent were Mike Nelson, Rick Russell, and Gary Walsingham.

INDIAN SUMMER FESTIVAL UPDATE

President Dan Rowe reported that things have not gone as planned since the April 18th Marketing Committee meeting. To begin with, Mr. Jeffrey Wolfe of Multi-Media who was selected by the committee to operate the festival this year revoked his commitment to operate the festival with only $10,000 of the traditional $60,000 financial support from the CVB. In addition, Beach Events who I believe was not chosen by the committee mainly due to the reduced funding requested from Mr. Wolfe, now no longer is interested in promoting any fall festival for 2008. However, a group headed up by Marketing Committee member Jack Bishop is working on a proposal for the 2008 festival and expects to make a proposal and request for funding to the Board at the June meeting. Corky McCollum, from Beach Events, advised that his company was proceeding with their plans for an October 2009 festival, but did not anticipate requesting any marketing funds from the CVB. Board Member Buddy Wilkes asked Mr. Bishop whether his group was planning to operate the festival just for 2008. The response from Mr. Bishop seemed to show that his group’s interest was not limited to 2008. So we might end up with two competing Indian Summer Festivals in 2009.

Continue reading “5/13/08 TDC/CVB Meeting: Indian Summer Festival, College Spring Break”